Here is something I'm very proud of. Thank you Champ Ravirath.
การพัฒนาความสามารถในการสื่อสารระหว่างบุคคลโดยใช้โปรแกรมฝึกอบรมเชิงจิตวิทยา • Thesis • 267 pages • Joseph DeVito Your IC approach was published in Thailand as training methodology!
Posts mit dem Label interpersonal skills werden angezeigt. Alle Posts anzeigen
Posts mit dem Label interpersonal skills werden angezeigt. Alle Posts anzeigen
25 Interpersonal Skills
Here is a list of 25 skills of interpersonal communication--25 things a competent interpersonal communicator should know how to do--that I used on the inside cover of my Interpersonal Messages book. But, I thought such a list might be useful more generally as a starting point for discussing what students can expect to learn to do or learn to do better than they now do it from a course in interpersonal communication. Needless to say the list is incomplete.
1. Communicate with an awareness of how the interpersonal process really works.
2. Communicate in intracultural and intercultural situations with cultural awareness and sensitivity.
3. Increase self-awareness and self-esteem.
4. Increase your accuracy in forming impressions of others and in managing the impressions you give to others.
5. Regulate your listening between empathic-objective, nonjudgmental-critical, surface-depth, polite-impolite, and active-inactive modes.
6. Use language in its full range—both denotative and connotative, with varied levels of abstraction, and appropriate directness and assertiveness.
7. Communicate without sexism, heterosexism, ageism, or racism and with sensitivity to preferred cultural names.
8. Use verbal messages logically and without common distortions.
9. Use nonverbal communication signals to send and receive a wide variety of messages—through the body, face and eyes, space and territory, artifacts, touch, para-language, silence, time, and smell.
10. Express your own feelings clearly and appropriately.
11. Respond supportively to the emotional expressions of others.
12. Engage in satisfying conversations; open, maintain, and close conversations comfortably and effectively.
13. Self disclose appropriately, facilitate the disclosures of others, and resist unfair pressure to disclose.
14. Engage in small talk comfortably.
15. Use excuses and apologies to lessen the impact of negative messages and behaviors.
16. Compliment others appropriately and receive compliments without discomfort.
17. Give and respond to the advice of others in ways that maximize benefits and minimize dangers.
18. Travel effectively through the relationship stages, communicating in ways appropriate to each stage.
19. Be sensitive to the dark side of interpersonal relationships, guarding against unproductive jealousy and relationship abuse and violence.
20. Establish and maintain productive relationships with friends, romantic partners, family, and workplace colleagues.
21. Increase your own interpersonal attractiveness.
22. Engage in effective and productive conflict management.
23. Argue effectively and persuasively for a position or point of view, without verbal aggressiveness.
24. Communicate with an awareness of the ethical issues involved in all forms of interpersonal interaction.
25. Think critically about all aspects of interpersonal communication; critically evaluate a wide variety of interpersonal messages.
50 Communication Strategies
I’ve assembled (and rewrote) some of my blog posts and a variety of other brief pieces into a book that I published with iUniverse, a subsidy publisher (recently acquired by Penguin, a division of Pearson), called 50 Communication Strategies. One of the advantages of publishing a book this way was that I didn’t need an agent. Textbook authors rarely have agents; in fact, I don’t know of one textbook author who does have an agent. The other great advantage is that you don’t have to write a proposal. There are also disadvantages to doing a book this way as well. But, on balance, the procedure was relatively painless and certainly fast moving. They even set up a website for the book—www.50communicationstrategies.com. In general, I'm very pleased with the finished product.
Interaction Management
The term interaction management has been used in a variety of studies on interpersonal communication and refers to the techniques and strategies by which you regulate and carry on interpersonal interactions. It is certainly one of the essential interpersonal skills. Effective interaction management results in an interaction that’s satisfying to both parties. Neither person feels ignored or that he or she must carry on the entire conversation; each contributes to, benefits from, and enjoys the interpersonal exchange.
Of course, all interpersonal communication theory, research, and skills are devoted to the effective management of interpersonal interactions. Here, however, are three specific suggestions:
< Maintain your role as speaker or listener and pass the opportunity to speak back and forth—through appropriate eye movements, vocal expressions, and body and facial gestures. This will show that you’re in control of and comfortable in the interaction.
< Keep the conversation fluent, avoiding long and awkward pauses. Powerful people always have something to say. For example, it’s been found that patients are less satisfied with their interaction with their doctor when the silences between their comments and the doctor’s responses are overly long.
< Communicate with verbal and nonverbal messages that are consistent and reinforce each other. Avoid sending mixed messages or contradictory signals—for example, a nonverbal message that contradicts the verbal message. These will signal indecision and hence a lack of power.